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Customer Help

Our team is always here to assist you.

Common purchase queries answered

Orders and Shipping

It depends on your country and selected postal method, but we guarantee that it will be confirmed and processed within 24/48 hours after you place the order.

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My Account  >  Orders

Before you confirm receipt of the goods, we will continue to track your order information to ensure that the goods can be delivered to you.

Click Here to enter My Account  >  Orders

We will strictly abide by the privacy policy and will not disclose any of your information.

Click here to view our Privacy Policy
Click here to view our Terms and Conditions

The amount of the order is the amount you need to pay, in addition to which there is no need to pay other fees.

Yes, it is! We support transportation services in more than 220 countries and regions around the world. You can click “Delivery” below to view the shipping countries we support. If your country/region is not in “Delivery”, you can leave us a message and we will reply in detail whether the goods can be shipped to your country/region, shipping cost and time.

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Don’t have your country? Click Here to leave us a message

It depends on the item and quantity your buy, but rest assured, we will pack strictly to ensure that the goods are intact when they arrive at your hands.

If you need to swap an item

Returns and Exchanges

We will strictly check before shipment to ensure that the items you receive are correct. Of course, if we send the wrong item, we will resend the correct product to you and will not charge you any fees.

We have a strict shipping policy, and each order will be inspected for very strict before being shipped.
However, it is inevitable that there will be damage caused by collision during transportation. If due to transportation damage or the quality of the product and other problems, please just contact our customer service to provide photos and descriptions about the damage or product quality and other problems, and we will send you again for free.

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After confirming the authorized return, we will send you a detailed return process.

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During our processing of the order, you can provide us with the correct delivery address, and we will ensure that your goods are sent to the correct address; if the goods are already in transit, please contact us.

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During the time we process the order, you can change or cancel the order at any time; if the goods are already in transit, changing or canceling the order may require you to pay part of the freight.

Click Here to view Exchange & Return policy.

If the product you want to buy is sold out, you can contact us, we will replenish the product as soon as possible, and notify you when it is available for purchase.

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