- The package I received do not match to my order.
- I did not receive my order.
- The package are received, but damaged.
Can I request a return or exchange?
After you purchase, but we still have not shipped the order, you can apply to cancel the order at any time.
If we have shipped the order, and you are not satisfied with the goods, please contact us any times. We provide return and exchange services.
We accept a “30-days unconditional return service”. Please contact our customer service before returning the package. But for “30-days unconditional return service” You are responsible for the return shipping cost for unreasonable returns that are not caused by the Product Quality reason, and we will not refund the original shipping cost.
For other return problem, please refer to the following return and exchange services in various situations.
- Because of the privacy and sanitation regulations, the categories of products that can neither be returned nor exchanged are as follows: underwear, tights, swimwear and personal products such as scarves, blankets, personal accessories, etc.
Can I change products of other sizes or colors?
It can be replaced, you just need fill in the return form in the original package and send it back to us together with the products. Please ensure that the products in the original package are intact and will not affect the second sell. When we receive the returned package, we will send you a new package as soon as possible. Please contact our customer service to initiate the return and exchange process.
Because of the privacy and sanitation regulations, the categories of products that can neither be returned nor exchanged are as follows: underwear, tights, swimwear and personal products such as scarves, blankets, personal accessories, etc.
The goods I received do not match to my order
Before we sending each order, we will go through strict product inspection and order comparison. We will make any effort to ensure that your order is correct. If you find any missing or incorrect products, please contact our customer service.
In the event that some products are out of stock, we will contact with you when we found out . The out-of-stock item will be removed from your order after contacting you, and there will be no charge for the out-of-stock item.
I did not receive my order
Please contact our customer service, we will search and track thoroughly with the transportation company to help you find your package.
The package are received, but damaged
We have a strict shipping policy, and each order will be inspected for very strict before being shipped.
However, it is inevitable that there will be damage caused by collision during transportation. If due to transportation damage or the quality of the product and other problems, please just contact our customer service to provide photos and descriptions about the damage or product quality and other problems, and we will send you again for free.